Biogance is a pioneer in organic and natural pet care, using ECOCERT-certified ingredients, GMP production standards, and formulas free from parabens, phenoxyethanol, and animal oils.
No. Our products are never tested on animals. We are truly committed to animal welfare, safety, and sustainability.
Yes! Our organic range ship-supplies, such as lemon, tea tree, birds, roselle, and small mammals, each formulated for their specific needs.
2. Orders & Shipping
Once your order is confirmed, you'll receive a tracking link by email. You can also check your My Account → My Orders.
Delivery times vary by location, but most orders are processed within 24-48 hours and delivered in 3–5 working days.
Yes, if your order hasn't shipped yet, you can cancel it directly from My Orders. If it has already been sent, kindly use either our return process; we'll return it back if you want a refund before it's even delivered.
3. Returns & Refunds
If a product arrives faulty (e.g., broken pump, leakage), you can request a refund or exchange from the Support & Refunds tab in your account.
Refunds are usually processed within 7–10 business days after we receive the returned product.
4. Loyalty Program
For every €10 spent, you earn 1 point. Each point equals €1, which you can convert into discount vouchers. You also earn bonus points on your birthday, newsletter signup, or surveys.
No, points are limited to the account and cannot be transferred or shared.
5. My Account & Settings
Yes. In Settings → Update Password, you can change it anytime. For security, updating your password will log you out of all devices.
You can add up to 5 pets. This helps us recommend tailored products.
When you request account deletion, we'll ask you for a reason (feedback helps us improve). After confirmation, your account and data will be permanently removed.
6. Support & Refunds
You can submit tickets directly in My Account → Support & Refunds. You'll see all active and closed tickets with chat history.
